Return Policy

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Enchanted Dreams, LLC
 Return Policy

 

We want all of our customers to be happy with their purchases from our store.  We offer a limited 30 day return policy.  All returns are for exchange or in store credit only.

* All returns must be placed within 30 days of the ship date.

* You must obtain an RMA number from Enchanted Dreams by emailing
returns@enchanted-dreams.com .

* Products must be in  perfect condition and in original packaging with hang tags still on item. Items that smell of perfumes, lotions, or smoke will not be accepted for return.

* We do not accept partial returns of a product.

* Swimsuits,  jewelry, wigs, clearance items, costumes, hosiery and any items that have contact with the "private area" such as underwear bottoms or clothing with bottoms as part of the outfit (this includes dresses that include matching underwear)
are not returnable
whether worn or not.

* Returns on unused and unworn merchandise only. We will be happy to exchange for another item or give you in-store credit. All returns are given
in store credit only. 

In store credit must be used within 30 days of issue.  Accounts with credit that hasn't been used within 30 days of issue will incur a $5.00 service charge each month.  If your in store credit is less then $5.00 the remainder of the credit will be charged as the service fee.

* Limit of 3 returns per 6 month period.

* Any questions please Email  Enchanted Dreams

* Shipping and Handling will not be returned.  You will be responsible for the cost of shipping merchandise back, unless it was due to an error on our part.  All return packages must be insured!

* Any refused packages will be subject to a 20% cancellation fee. Shipping charges will not be refunded.

* Enchanted Dreams, LLC reserves the right to determine whether an item is returnable or not.

*Exchange shipments will be billed $8.95 on domestic orders for shipping out the lingerie and clothing exchange merchandise. International exchanges will be billed $39.95 for exchange shipping.  All domestic SHOE exchanges will be billed $18.95. International shoe exchanges will be billed $46.95.

 

Enchanted Dreams, LLC reserves the right to change these policies at any time without written notification.