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We
want all of our customers to be happy with
their purchases from our store. We offer a
limited 30 day return policy. All returns
are for exchange or in store credit only.
*
All returns must be placed within 30
days of the ship date.
* You must obtain an RMA number from
Enchanted Dreams by emailing
returns@enchanted-dreams.com
.
* Products must be in perfect condition and
in original packaging with hang tags still
on item. Items that smell of perfumes,
lotions, or smoke will not be accepted for
return.
* We do not accept partial returns of a
product.
* Swimsuits, jewelry, wigs, clearance
items, costumes, hosiery and any items that
have contact with the "private area" such as
underwear bottoms or clothing with bottoms
as part of the outfit (this includes dresses
that include matching underwear)
are not
returnable
whether worn or not.
* Returns on unused and unworn merchandise
only. We will be happy to exchange for
another item or give you in-store credit.
All returns are given
in store credit
only.
In
store credit must be used within 30
days of issue. Accounts with credit that
hasn't been used within 30 days of issue
will incur a $5.00 service charge each
month. If your in store credit is less then
$5.00 the remainder of the credit will be
charged as the service fee.
* Limit
of 3 returns per 6 month period.
*We
must be notified of damaged or missing
merchandise within 24 hours of receipt of
your package. Damaged or missing merchandise
will be exchanged for the exact same item
only.
* Any questions please Email Enchanted
Dreams
* Shipping and Handling will not be
returned. You will be responsible for the
cost of shipping merchandise back, unless it
was due to an error on our part. All return
packages must be insured!
*
Any refused packages will be subject to a
35% cancellation fee. Shipping charges will
not be refunded.
*
Enchanted Dreams, LLC reserves the right to
determine whether an item is returnable or
not.
*There will be a 20% restocking fee on
all shoe returns and exchanges.
*Exchange shipments will be billed $8.95 on
domestic orders for shipping out the
lingerie and clothing
exchange merchandise. International
exchanges will be billed $39.95 for exchange
shipping. All domestic SHOE exchanges will
be billed $18.95. International shoe
exchanges will be billed $64.95.
**Returns must be received in sellable
condition. If returned items are extremely
wrinkled from being balled up or shoved in a
shipping box without folding or are not
returned in original packaging, there will
be a $10.00 fee for repackaging supplies and
dry cleaning costs. Returns received in this
condition will require additional time
before the store credit will be issued to
the customer.
Enchanted
Dreams, LLC reserves the right to change
these policies at any time without written
notification.
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