Make all your dreams enchanted!

Store Policies | Order Status | View Cart | Checkout  

BACKORDER POLICY:
 

On occasion an item that is order may not be available for shipping as it is on backorder with the manufacturer.  When backorders occur we will ship all other items that are available and note on your invoice that the item is on backorder at the time of shipping.  When backordered items become available we will ship these items to you at no further shipping costs to you.  If the item is going to be on backorder for a long period of time (more than 45 days) we will try to contact you to see if you would like to change the color or select a different item that can be shipped sooner. 

We are not able to continuously email our customers to update them on the status of a backordered item, we will notify customers about the backorder when the original order ships then again when the backordered items ship.  Once a customer receives the notification of a backordered item, you may contact us to change the backordered item to a different item, a different color of the same item or to cancel the backorder completely.  If there is no contact from the customer about the backordered item, we will keep the item on backorder and ship as soon as it becomes available from the manufacturer.