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Make all your dreams enchanted! |
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RETURN POLICY
We want all of our customers to be happy with their purchases from our store. We offer a limited 30 day return policy. All returns are for exchange or in store credit only.
* All returns must be placed within 30 days of the ship date.
* You must obtain an RMA number from Enchanted Dreams by emailing returns@enchanted-dreams.com
.
* Products must be in perfect condition
and in original packaging with hang tags still on item. Items that smell of
perfumes, lotions, or smoke will not be accepted for return.
* We
do not
accept partial returns of a product.
* Returns on unused and unworn merchandise only. We will be happy to exchange for another
item or give you in-store
credit. All returns are given
in store credit
only.
In store credit
must be used within
30 days
of issue. Accounts with credit that hasn't been used within 30 days of
issue will incur a $5.00 service charge each month. If your in store credit is less then $5.00 the remainder
of the credit will be charged as the service fee.
* Swimsuits, jewelry, wigs, clearance items, costumes, hosiery and any items that
have contact with the "private area"
such as underwear bottoms or clothing with bottoms as part of the outfit (this
includes dresses that include matching underwear) are
not Returnable whether
worn or not.
* Limit of 3 returns per 6 month period.
* Any questions please Email or Call Enchanted Dreams
* Shipping and Handling will not be returned. You will be
responsible for the cost of shipping merchandise back, unless it was due to an
error on our part. All return packages must be insured!
* Any refused packages will be subject to a 20% cancellation fee. Shipping charges will not be refunded.
* Enchanted Dreams, LLC reserves the right to determine whether an item is returnable or not.
*Exchange shipments will be billed
$6.95 on domestic orders for shipping out the exchange merchandise.
International exchanges will be billed $25.95 for exchange shipping. All
domestic SHOE exchanges will
be billed $14.95. Canada shoe exchanges will be billed $28.95 and international
shoe exchanges will be billed $39.95.
Damaged Merchandise
Please inspect your order when you receive it to make sure there are no
manufacturer defects. Please contact us within 24 hours of the
package being delivered to let us know of the manufacturer defect. You
will be given instructions at that time on how to go about exchanging the
damaged item for another one.
If your package arrives damaged, and the merchandise inside is damaged keep the package and contact the carrier to let them know that the package was damaged. This is necessary in order to be able to make an insurance claim with the delivery company. Also contact us to let us know that it arrived damaged so we will be able to make the insurance claim and ship you a replacement for the damaged items.
Enchanted Dreams, LLC reserves the right to change these policies at any time without written notification.
Copyright © 1999 - 2007 Enchanted Dreams, LLC.
Enchanted-Dreams.com
All
rights reserved.
