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Canada and other countries deliveries will take anywhere from 7 - 30 days to ship depending on availability of products ordered and transit times. See payment information for additional information on international orders.

International shipments may incur duties, taxes or tariffs imposed by the country that the package is being shipped to.  These monies will need to be paid at the time of delivery and are imposed by your country which we have no control over.

Shipping prices are subject to change without notice, please be sure to check the current shipping rates before placing your order with us.  The correct charge for shipping will appear in the shopping cart during the checkout process.

* Note - Due to American Express policies we will only ship to the billing address of the card even if you provide a ship to address. 

Enchanted Dreams reserves the right to ship any order to the billing address instead of the shipping address at our discretion and without notice.  Orders that are being shipped to an address other than the billing address may delay the shipping of your order while our security staff tries to verify the order.

Once your package has left our warehouse, the responsibility of delivery is up to the shipper of choice. We do not cover or re-ship packages due to shipping related problems. We are not responsible for lost packages or packages that have been delivered, or stolen from delivery locations. Enchanted Dreams will do everything in our power to provide information that is requested by the shipper to track your package. This will include address information, order information, shipping date and shipping confirmation.   The customer agrees that they will do what ever is required by the shipper to make a claim for the package.
 

Payment by online checks:

When a customer pays via online check the merchandise is not shipped until after the check clears the bank.  Due to the privacy act implemented at many of the banking institutes we can not confirm whether or not your check has cleared.  When we are unable to verify that your check has cleared your bank, we will wait 20 business days ( a business day is work day Monday - Friday) before we ship the merchandise.  We apologize for any inconvenience this may cause, but due to the large increase in bad checks it is necessary in order for us to be able to continue to process online check orders.  If you do not wish to wait for your items, you may fax us a copy of your cleared check or pay by a different method.